Return & Exchange Policy
We want you to love every piece from J. Aimer Jewelry. If for any reason you’re not completely satisfied, we offer the following options:
🔹 30-Day Returns
You may return your item within 30 days of delivery for a full refund, provided it is unused, unworn, and undamaged, and returned in its original packaging.
🔹 60-Day Store Credit
After 30 days and up to 60 days from the date of delivery, you may return eligible items for store credit instead of a refund.
🔹 Conditions
Returned items must be free from signs of wear, alterations, or damage. We cannot accept returns on custom or engraved pieces unless defective.
2-Year Warranty
All J. Aimer Jewelry pieces are backed by a 2-year limited warranty covering:
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Manufacturing defects
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Loose or fallen stones not caused by normal wear and tear
If your item qualifies for warranty service, we’ll repair or replace it at no cost.
Please email [insert email, e.g., support@jaimerjewelry.com] with your order number, photos of the issue, and proof of purchase.
Normal wear and tear, accidental damage, and misuse are not covered under this warranty.